Frequently Asked Questions

What areas do you cover?

We provide professional cleaning services in Colwyn Bay and surrounding areas across North Wales.

Are you insured?

Yes, Extra Clean & Care Services is fully insured for your peace of mind.

Do I need to provide cleaning products?

No. We bring professional cleaning products and equipment unless you request that we use your own products.

How do I book a cleaning service?

You can contact us through our website, phone, or email to request a free quote and schedule a service.

Do I need to be home during the cleaning?

No. Many clients provide keys or access instructions, especially Airbnb hosts, although you are welcome to be present if preferred.

What is included in a deep clean?

Our deep cleaning service includes detailed cleaning of kitchens, bathrooms, skirting boards, doors, light switches, and other hard-to-reach areas. A customised checklist can be provided.

How long will the cleaning take?

The duration depends on the size and condition of the property. We will provide an estimated timeframe when quoting.

What if I am not satisfied with the cleaning?

Please contact us within 24 hours, and we will work to resolve any concerns promptly.

Do you offer regular cleaning services?

Yes. We offer weekly, fortnightly, monthly, deep cleaning, and Airbnb turnover services.

Are your cleaners vetted?

Yes. Our team members are carefully selected and trained to maintain high professional standards.